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We offer you herbal formulas, aromatherapy products, the finest organic skincare products in the world, books, unique gifts and the ability to blend your own herbal, essential oil and flower essence formulas. All of our products are selected based on their excellent quality and fine natural ingredients. Everyone on staff at Alchemy is a trained and experienced herbalist and we staff licensed estheticians. Each of us wants you to be satisfied and we will provide friendly, informative and efficient service.
Our Shipping Policy We use USPS Priority Mail service, which offers quick and secure shipping and handling of your products. Other online companies offer shipping via a ground delivery service which can take at least 5 to 10 days or longer. We will ship your order within 2 business days of receiving payment, by either e-mail or telephone. Your order is usually delivered within two days once shipped. We also offer secure tracking of your package through USPS at no additional charge. Our Hassle Free Money Back Guarantee As an AlchemyBotanicals.com customer, you are very important to us and we want you to be totally satisfied with your purchase. All returns must be made within 30 days of the purchase date. If the product was damaged during shipping, we will send out a new duplicate product once we receive the original product back. Unfortunately, due to FDA regulations, custom-blended formulas (herbal, essential oil and flower essence) are not returnable. If you purchased an Eminence product and the product produced irregular skin reactions, you may return the Eminence product(s) in their original packaging along with all parts, pieces and printed materials to us for a refund minus the 15% restocking fee. Returns or exchanges of all other unopened products are subject to a 15% restocking fee. We recommend that you use a trackable and/or insured shipping method as we cannot be responsible for returns lost in the mail. We will only accept products that were purchased from AlchemyBotanicals.com. All returns must contain a copy of your invoice. We will notify you via phone or e-mail once we have received the returned item and have processed your refund. A refund will be made in the same form of payment originally used for purchase within 7 business days of receiving your return. Refunds are issued for the price of the returned product only. We do not refund shipping charges unless the return is due to shipping errors. Customers are also responsible for shipping charges when returning products or making exchanges. At AlchemyBotanicals.com we make every effort to track products that are unsatisfactory to our customers and to discontinue those products that have a history of being returned. For this reason we appreciate any comments/reasons that you can give us for returning a product that you find unsatisfactory. Our Privacy Policy Disclosure of information We are committed to respecting your privacy. We will not disclose information about your individual visits to our web site or any of the personal information that you provide such as your name, address, telephone number, e-mail address or credit/debit card details to any outside parties without your consent except when required by law to do so. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act of 1998. We value your privacy as much as you do. Security AlchemyBotanicals.com provides a secure shopping cart for your orders. All credit card information is protected by a genuine Thawte secure server certificate that ensures your credit card information cannot be read by a third party while being transferred. |
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